Let’s start with the first one. Information silos are pretty common in big corporations where in information gets stuck between individuals, groups or departments. This in turn creates difficulties when proper turn over is necessary for your replacement when ever you leave a job or go up the hierarchy. This is a pretty common scenario, and most corporations, the solution is creating documentations. Tons and tons of documentations that are not only redundant, but pretty tedious to maintain, and because of this, most of these documentations will be severely outdated, unless you actually dedicate a person in keeping these documentations up to date. We cannot really forgo the need for documentation, but we can forgo the redundancies in them. Most of the time what a employee is looking for is contextual to his/her needs and these are not captured in the documentation. This is where a Q&A system comes into play, capturing these contextual requirements and making sure that it can be easily tracked, solved and archived for future reference.

Now on to our second point, any new enterprise system will need to be integrated to the company’s other systems, making sure that we can not only provide single sign on support, but also make the data that is archived in the system available to other systems via API. A Q&A system that is properly curated can be a gold mine of contextual information for a company. Building on top of this information can be very beneficial to a company’s knowledge management system.